In the section below, you can find the most frequently asked questions (and answers) we received.
These are categorized in Operation, Reliability, Compliance, and Others.
You can select the FAQs by category or use the search function at the top of the website to directly search for information.
If you cannot find the information you are looking for, use the “DON’T FIND ANSWERS? CONTACT US” button on the top right side of our website.
In general, there are two circumstances that will cause the power supply to shut down. The first one is the activation of the overload protection (OLP). To deal with this situation, we suggest increasing the rating of the output power or modifying the OLP point. The second one is the activation of over temperature protection (OTP) when the internal temperature reaches the pre-set value. All these conditions will let the Power Supply enter protection mode and shut down. After these conditions are removed, the Power Supply will be back to normal.
1. To increase the reliability of the power supply, we suggest users choose a unit that has a rating of 30% more power than actual need. For example, if the system needs a 100W source, we suggest that users choose a power supply with 130W of output power or more. By doing this, you can effectively boost the reliability of the power supply in your system.
2. We also need to consider about ambient temperature of the power supply and whether there is additional device for dissipating the heat. If the power supply is working in a high temperature environment, we need to make some derating to the output power. The derating curve of “ambient temperature” versus “output power” can be found on our specifications.
3. Choosing functions based on your application:
- Protection function: Over Voltage Protection (OVP), Over Temperature Protection (OVP), Overload Protection (OLP), and etc.
- Application function: Signaling Function (Power Good, Power Fail), Remote Control, Remote Sensing, and etc.
- Special function: Power Factor Correction (PFC), Uninterruptible Power Supply (UPS) function.
4. Make sure that the model qualifies for the safety standards and EMC regulations you need.