Question 1

Where can I find EAN or GTIN numbers for MEAN WELL power supplies?

Valerie Wang · Accepted Answer

The GTIN number can be found directly on the www.meanwell.com:

Question 2

Does MEAN WELL have MODbus solution?

Valerie Wang · Accepted Answer

Yes, MEAN WELL offers All-In-One Intelligent Security Power DRS-240/480 with built-in MODbus protocol as a standard option. The SHP-10K series has as optional model MODbus available. Please contact us if you require this.

Question 3

Is MEAN WELL registered in SCIP database?

Valerie Wang · Accepted Answer

Yes, MEAN WELL products are registered in SCIP. To get such information for specific power supply, please follow the steps below:

Go to https://echa.europa.eu/en/scip-database
Under SEARCH option, choose „Article Identity” and write down model name e.g. RSP-1600.
As “Identifier type (optional)”, please chose “Other”
Click “Search” button

Question 4

Where can I find the firmware update for KSR-01IP (and all KNX products related)?

Valerie Wang · Accepted Answer

All the latest KNX firmware updates can be found on ETS Online Catalogue or MEAN WELL website dedicated to KNX products.

a. Got to KNX Building Automation Solution-MEAN WELL -> Downloads -> ETS Application Database

b. Click on Download button to see PDF file with all the hyperlink for specific products.

Question 5

How to subscribe to MEAN WELL’s newsletter?

admin · Accepted Answer

Find the latest news in the MEAN WELL APP

Question 6

How to learn MEAN WELL new product launching announcement?

admin · Accepted Answer

You can follow us on LinkedIn:

Go to:

https://www.linkedin.com/company/meanwell-europe-b-v-/

1. Click follow

And you could install our APP see our FAQ “How to subscribe to MEAN WELL’s newsletter?”

Question 7

How to know MEAN WELL distributor's information?

admin · Accepted Answer

MEAN WELL’s distributor information can be found on Distributor Network-MEAN WELL Switching Power Supply Manufacturer

Click on the region that you are located
Select the country you are in
Click on the search button
Scroll down to see our local distribution channels
Look for the distributor with a tick for the product group that you are looking for

Question 8

What is the purchasing channel for MEAN WELL products?

admin · Accepted Answer

MEAN WELL has the largest distribution network for serving your small and medium demand Power Supplies. You can find all MEAN WELL’s distribution channels on Distributor Network-MEAN WELL Switching Power Supply Manufacturer.

OEM’s which have no sales channel for MEAN WELL products yet can contact us via the “Contact Us” form on this website.

Question 9

How does MEAN WELL announce End of Life (EOL) products and what is the procedure?

admin · Accepted Answer

MEAN WELL’s discontinued product schedule and End of Life products are normally updated 2 times per year, in January and in July and are published on www.meanwell.com. See FAQ “Where can I find MEAN WELL’s discontinued product schedule and End of Life information? “

The normal procedure for E.O.L. is:

The product or series is announced in the Discontinued product list in January or July and announced as NRND (Not Recommend for New Design)
6 months later the lead time of the product or series will increase +30 days, the price will increase as well.
Another 6 months later, the lead time will increase another +30 days (so + 60day compared to the original lead time), the price will increase again.
Another 6 months later, the lead time will increase another +30day (so +90 days compared to the original lead time) and the price will increase again and additionally there will be a MOQ of 200pcs (and steps of 100 for higher quantities)
After another 6 months the last buy is announced on the website. This will be the last opportunity to place an order for this product or series.

In total MEAN WELL’s End of Life, procedure will take 2 years. However, there are situations for instance that certification is expired, or some components can no longer be obtained by the market which will force to accelerate the EOL schedule. Therefore, it is always highly recommended from the moment that a product is on the discontinued list to design in one of our new generation products. If need any advice to this, please use the “Contact Us” function on this website.

Question 10

Where can I find MEAN WELL’s discontinued product schedule and End of Life (EOL)information?

admin · Accepted Answer

MEAN WELL’s discontinued product schedule and End of Life products are normally updated 2 times per year, in January and in July. To see the full list, go to www.meanwell.com

1. Click on products

2. Click on Discontinued products for the schedule for the EOL schedule

Click on EOL for the MEAN WELL products which are End Of Life

Question 11

If the suitable product cannot be found, how to contact MEAN WELL?

admin · Accepted Answer

You can use the “Contact Us” function on this website

Question 12

What product information does MEAN WELL website provide?

admin · Accepted Answer

MEAN WELL’s website provides you all the basic information about our Power Supplies. This includes company news, product announcements, ISO certificates, Specifications, test report, Certificates, ROHS declarations, Reach declarations and many more.

Question 13

How to find products you need in MEAN WELL website?

admin · Accepted Answer

MEAN WELL’s products can be found on www.meanwell.com

1. Click on products and select the product category

Or in case you already have a part number, you can use the search function on the website:

2. Use the search function on the website to find the right product

3. Fill in the series number in the search field (do not include the last extensions such as -12 in XLG-150-12)

4. Click the search button

5. Click on the PDF icon to open the specification

Question 14

What is the definition of IP (Ingress Protection) ratings? And what is MEAN WELL’s IP68 definition?

admin · Accepted Answer

MEAN WELL has incorporated dust proofing and waterproofing into the majority of its LED power supply design. Mainly based on the international standard IEC60529, detailed descriptions can be found in the following table:
(Note: PSUs with IP64 rating or above are suitable for indoor or outdoor applications in sheltered locations)

IP xy protection level

Degree of protection, foreign bodies (x)

Degree of protection, moisture(y)

0. Not protected
1. Solid foreign object (>50mm)
2. Solid foreign object (>12mm)
3. Solid foreign object (>2.5mm)
4. Solid foreign objects of 1,0mm diameter and greater
5. Amount of dust that would interfere with normal operation
Dust tight

0. Not protected
1. Vertically falling water drop
2. Vertically falling water drop when enclosure is tilted up to 15 degrees
3. Water sprayed at an angle up to 60^o on either side of the vertical
4. Water splashed against the component from any direction
5. Water projected in jets from any direction (12.5 liter/minute)
6. Water projected in powerfil jets from any direction (100 liter/minute)
7. Temporary immersion in water ( 1 meeter from the surface of the water for 30 minutes)
8. Continuous immersion in water, or as specified by the user / manufacture

*IP64-IP66 level products are suitable for damp indoor or sheltered outdoor environment. For actual installation limitations, please refer to the corresponding IP level tests.
*All products cannot be continuously submerged in water.
*The definition of IP68 by MEAN WELL: Immerse a unit under test in 1 meter below the surface of the water, tested with a dynamic condition where 12-hour AC on; 12-hour AC off.
Test duration: 1 month.

Question 15

Can I use MEAN WELL LED drivers at full load continuously? Most of the AC/DC power supply are suggested to use at 70% load.

admin · Accepted Answer

LED Drivers are recommended operate at full load as long as it observes the working temperature specified in the datasheet, which means Tc measurement results should be equal to or less than the stated Tc in the datasheet. 5 years warranty complies as long as drivers operate within working Temperature and Tc. Limit as well.

Question 16

There is a definition of SELV in IEC61347. Is it the same with IEC62368?

Tom · Accepted Answer

No, they are different. SELV means the LED driver will use a safety isolating transformer with double or reinforced insulation and the output voltage shall not exceed 120Vdc.
This is good for the end product safety certified if the LED driver with SELV output.

Question 17

Are MEAN WELL's power supplies SELV and how can I see this?

admin · Accepted Answer

The definition of SELV was defined in the IEC 60950 standard but it is not defined in the IEC 62368 standard. This has been replaced with the ES1 Energy sources definition.

The definition of SELV is still applicable to the 61347-2-13 standard. In this standard it is that a LED driver will use a safety isolating transformer with double or reinforced insulation and the output voltage shall not exceed 120Vdc.

In the specification MEAN WELL’s 61347-2-13 certified LED drivers are marked with the SELV symbol in the case that the SELV requirements are fulfilled:

Question 18

Where to find MEAN WELL Safety reports and CB reports?

Tom · Accepted Answer

MEAN WELL's safety reports, IEC reports and CB reports are not available online. In case you need these reports to validate your design with your certifying body, please contact your local MEAN WELL sales channel for support. If you are unable to get the support, please contact us via this website.

Question 19

Where to find MEAN WELL’s User Manual?

Valerie Wang · Accepted Answer

MEAN WELL’s User Manual can be found on www.meanwell.com
1. Go to products
2. Click on Installation Manual

3. Scroll down to find the user manuals for the different product families.

Question 20

Where to find MEAN WELL’s Safety Certifications?

Valerie Wang · Accepted Answer

MEAN WELL’s Safety certifications can be found on www.meanwell.com

Use the search function on the website
Fill in the series number in the search field (do not include the last extentions suchs as -12 in XLG-150-12
Click the search button

4. Click on the PDF Link

5. Click on the top on the certificate
6. All available certificates are shown and will show up once clicked upon

Question 21

Where to find MEAN WELL’s CE declarations?

Valerie Wang · Accepted Answer

MEAN WELL’s CE declarations can be found on www.meanwell.com

Use the search function on the website
Fill in the series number in the search field ( do not include the last extentions suchs as -12
Click the search button